Laura started her giosg career in February 2014 as an Account Manager. From the beginning, it was obvious that Laura’s strengths laid within customer service. During Laura’s first year at the company, there was a large increase in sales, which in turn increased the demand for on-boarding and training new customers. To cater for this need, giosg decided to build the Customer Engagement team, with the main responsibility of providing excellent customer service to our customers. Laura became the first member or this team, and nowadays manages a team of 7.
”The Customer Engagement team comes in when we acquire a new customer, our goal is to offer a great customer experience by helping customers install our software, plan and execute training sessions and offer our knowledge on the best ways to use the chat tool so that we have the happiest customers in the industry. My days at work vary a lot, in addition to support tasks I coach our team and work alongside our sales and tech teams in our biggest customer cases.”
Laura has really enjoyed her giosg experience and, unsurprisingly, a highlight from her role is the client interaction and the ability to come up with new solutions for them.
”To me, the giosg crew is like a family and I strongly believe in our product. It’s great that we work both with small and large companies from different industries, I have learned a lot! The best part of my job is the client meetings and having the chance to find and create better solutions for them. I really enjoy coming into the office, after taking time off I'm always excited to see my colleagues again!”