Giosg helps enterprises reach their digital potential. Founded in Helsinki, Finland, in 2011, we are a leading SaaS company with global operations. Our scalable and customizable B2B platform combines innovative products and services to help the world's largest brands transform their sales, marketing, support, and customer engagement.

Our current headcount is around 70 wonderful giosgers! We’re headquartered in Helsinki, Finland, and have local offices in Stockholm and Barcelona. Some of our people also work in Madrid and the UK.

We are now looking for a Customer Success Manager (CSM) based in either Helsinki, Barcelona or Stockholm. In this position you will play a pivotal role in ensuring our customers derive maximum value from our solutions. You’ll act as a trusted advisor, guiding customers in leveraging our tools to achieve their desired outcomes while maintaining and growing relationships.

Fluency in Swedish and English is required in this role, with additional language skills in Finnish and/or Spanish being a strong advantage.

What will be your key responsibilities?

• Customer Relationship Management: Build and nurture strong, long-lasting relationships with customers across various industries.
• Strategic Account Management: develop a deep understanding of each customer’s business goals and objectives. Proactively identify opportunities for upselling or cross-selling our solutions to align with customer needs.
• Onboarding & Training: Guide new customers through the onboarding process, ensuring smooth adoption and understanding of our platform.
• Proactive Engagement: Conduct regular business reviews to measure success, identify challenges, and collaborate on solutions.
• Advocacy: Act as the voice of the customer, providing feedback to internal teams to enhance our product and services.
• Retention & Growth: Drive customer retention through excellent service and ensure renewal and growth of accounts.
• Collaboration: Work closely with our Technical Implementation team to ensure successful integrations, and partner with Sales to facilitate smooth handoffs for new customers, as well as to minimize risk and explore opportunities with your current book of business.

How you will charm us:

• Languages: fluency in Swedish and English (both written and spoken) is essential in this role. Knowledge in Finnish and/or Spanish are seen as a plus.
• Experience: we are looking for a person with minimum 2–3 years of experience as a Customer Success Manager in a B2B SaaS environment, preferably working with enterprise products.
• Proven ability to manage a portfolio of accounts and meet or exceed growth and retention goals.
• Exceptional communication and relationship-building skills.
• Analytical mindset to track key metrics and make data-driven decisions.
• Familiarity with customer success tools, CRMs, and SaaS metrics (e.g., NRR, ARR).

Reasons why you’ll enjoy working with us:

• The people and the product. When asking our employees what they enjoy the most about working at Giosg, these are the top reasons. Our team is made up of unique, wonderful personalities, and everyone believes in the product we offer. We embrace team spirit by organizing various activities together.
• Innovative environment. We encourage everyone to share their ideas (even the crazy ones). We believe that trying new things is key to success!
• Great place to work. It’s important to us that employees enjoy coming to the office. We measure employee satisfaction through NPS surveys. Everyone has a voice here, and we value initiative and good ideas. If you have something valuable to add, we’ll help you grow!

If you are enthusiastic about growing your career in customer success and have the drive to excel in a fast-paced environment, we encourage you to apply. Please submit your CV and a cover letter outlining your qualifications and motivation for pursuing a career as a Customer Success Manager with our company. If you are eager to hear more about the role, please contact our HR Coordinator Heidi Mustonen at +358 40 419 8014 for additional information.

Please note that we only accept applications coming through our career page.