Giosg helps enterprises reach their digital potential. Founded in Helsinki, Finland, in 2011, we are a leading SaaS company with global operations. Our scalable and customizable B2B platform combines innovative products and services to help the world's largest brands transform their sales, marketing, support, and customer engagement.

Our current headcount is around 60 wonderful giosgers! We’re headquartered in Helsinki, Finland, and have local offices in Stockholm and Barcelona. Some of our people also work in Madrid and the UK.

We are looking for a Technical Support trainee to join our Customer Success team in Helsinki. In this role, you will be working closely with our team to ensure that our technical implementations meet customer needs and that they get the answers they need to their technical questions. This is a fantastic opportunity to kick-start your career!

What will be on your to-do list?

• Supporting the implementation of customer technical projects, contributing to reliable, high-quality results that deliver value.
• Debugging and troubleshooting JavaScript, HTML, APIs, and webhooks using browser developer tools.
• Translate technical issues into clear, simple explanations for non-technical stakeholders.
• Contributing to creating and maintaining technical documentation.
• Responding to and resolving customer technical support tickets.
• Collaborating with other teams to improve products, understand project briefs and objectives.

We are looking for someone who is motivated to learn about AI technologies and their application in real business environments.

How you will charm us:

• You’re eager to get hands-on with technology, have a curious mindset, and enjoy learning new tools and concepts.
• You have clear communication skills and can organise your work effectively, whether you’re collaborating in a team or tackling tasks independently.
• You’re comfortable with technology and keen to learn more about SaaS and AI solutions in a customer-focused environment.
• You approach challenges with analytical thinking and a problem-solving attitude.
• You have some exposure to JavaScript, HTML, CSS, REST APIs, and data formats like JSON or XML, and you’re willing to expand these skills.
• You’re familiar with how to use browser developer tools for web debugging and troubleshooting.
• You understand the basics of HTTP REST APIs and CRUD operations, and you can read and interpret technical documentation for APIs, SDKs, or libraries.
• You have a basic understanding of Git or version control principles.
• You are fluent in English; knowledge of Spanish is a plus but not required.
• An educational background in computer science or a related field is preferred but not mandatory.
• You can adapt and take initiative in dynamic, fast-changing situations, even when things aren’t fully defined.

Reasons why you’ll enjoy working with us:

• The people and the product. When asking our employees what they enjoy the most about working at Giosg, these are the top reasons. Our team is made up of unique, wonderful personalities, and everyone believes in the product we offer. We embrace team spirit by organizing various activities together.
• Innovative environment. We encourage everyone to share their ideas (even the crazy ones). We believe that trying new things is key to success!
• Great place to work. It’s important to us that employees enjoy coming to the office. We measure employee satisfaction through NPS surveys. Everyone has a voice here, and we value initiative and good ideas. If you have something valuable to add, we’ll help you grow!

This position will be fixed-term for 6 months. The working hours are flexible from 22,5 - 37,5 hours per week.

Please note that we only accept applications that are submitted through our career page.